Billing Policies & Payment Options
BILLING POLICIES
Payment is due prior to the start of a subscribers' new quarter in order to avoid a late fee and/or skipped collections. Subscribers will receive their invoice approximately 3 - 4 weeks before the start of a new quarter. Invoices are sent electronically unless paper invoices, via US Mail, are requested.
To make certain you are receiving your invoices, please ensure your email on file is accurate and that our office@earthboundenviro.com email address is added to your contacts. Also please ensure your settings will allow emails from QuickBooks, as that is where our invoices are sent from. Please also ensure the phone number on your account is the best number in which to reach you.
As the new quarter approaches, a courtesy payment reminder email will be sent by our staff in an attempt to ensure payment is received in a timely manner. Our staff may also attempt a 2nd courtesy reminder, via phone, prior to when collection will be skipped.
Payments made after the start of the quarter must be received by 3pm on the business day prior to your collection day, or your collection will not occur. Should a subscriber's account remain unpaid after the start of a new quarter, a late fee will be applied to the account, and a pause in service will be initiated. This will result in collection not occurring until the account is paid in full.
Earthbound reserves the right to collect our curbside containers at any time when an account is unpaid. Should our containers be collected from an account, a reinstatement fee will apply in order to resume service. We may also require the account be changed over to bi-annual billing, with payment due in advance. **Earthbound is not responsible for collecting any waste, including waste already placed inside containers, if an account is unpaid.**
PAYMENT OPTIONS:Earthbound accepts payment by ACH, credit card, debit card or check.ACHACH Payment will display as an option on all electronically emailed invoices. Simply enter your account information, and you're set!*CREDIT CARDThe Earthbound Website will allow for Credit/Debit card payments. You will need your invoice number and the last name on the account (as indicated on your invoice). Should you wish to pay over the phone with a credit card, call our office @ (715) 952-5608 and we'd be happy to help. CHECKPlease allow a minimum of 10 business days for checks to arrive. Ensure the mailing address is correct and your invoice number is indicated on your check.* Mailing address: 720 N. Hillcrest Pkwy Altoona, WI 54720------------------------------------
Office hours: 8:30 A.M. - 4:30 P.M. (M-F)Please note that we do not have auto pay at this time. Payments will need to be made each invoice period. If you wish to be billed bi-annually or annually, instead of quarterly, please contact our office to make arrangements. * A $10 fee will apply to any ACH payment that is not made in full.* A $30 fee will be applied for all returned checks, non-sufficient ACH payments and/or bank Chargebacks.SERVICE CANCELLATION:Should you find that you need to cancel your Earthbound services, please contact our office to provide details of your cancellation request. Earthbounds services are non-contractual. Refunds will not be given for partial quarters, should you cancel your service prior to the end of a pre-paid quarter.Earthbound reserves the right to cancel service at the end of any prepaid service period.
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