Collection Times & Missed Pick-ups
Curbside collection occurs between 5:00 A.M. and 5:30 P.M. Please ensure your receptacles are curbside by 5:00 A.M. on your day of collection to avoid a missed pick up. (Receptacles cannot be placed for collection any earlier than 5:00 P.M. the day prior to your collection and shall be removed on the day of collection).
Should you miss your pick up and ask for a return trip, an additional fee will be required, (providing we are able to accommodate your request). If you do not wish to pay for a return to curb trip, we will be back to collect you the following week. Extra fees may apply if you have additional waste outside of your curbside containers.
Earthbound cannot guarantee pick up times based on growth and need for changes in routes, as appropriate. Your pick up may occur earlier or later than prior pick-ups. If you feel that your collection was missed, please wait until at least 3:00 P.M. to contact our office. At this time, we will address what steps need to be taken.
If your service has been placed on hold due to non-payment (please reference the Billing & Payment Information FAQ) you will need to contact our office to discuss next steps with reinstating your account.*Email communication will always be sent when a holiday will affect our route schedule(s).*
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